If the media tubes are damaged or missing something in the packaging can we get a replacement?

Please request fresh tubes on our website (Vet Portal > Request Supplies).

If you need to send cells immediately, please use the serum and saline protocol from the CSU Hemapathology Lab:

Place 1ml of saline (.9%, LRS, Norm R) into a no-additive, white-top or red-top tube (plain tube with no additives or serum separator).
Add .1 ml of serum from the patient, or another healthy animal of the same species, to the saline in the white-top or red-top tube.
Aspirate using suction.Gently squirt contents into the tube containing the saline and serum mixture.
Rinse syringe by drawing up saline and serum mixture and gently squirting it back into the tube. Don’t make bubbles.
Repeat aspiration and rinsing multiple times until solution is no longer transparent. A turbid solution usually indicates adequate cellularity for flow cytometry testing.

Other Questions

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Can the blood sample be frozen or refrigerated before shipping?

The blood sample can be refrigerated before shipping. Please DO NOT freeze the blood sample.

Does the veterinarian have to be the one to order the ImpriMed services?

No, any staff member affiliated with a veterinarian can submit or order via our portal so long as the leading veterinarian has an account setup.

How much blood is required for Personalized Prediction Profile for Canine Lymphoma?

We require at least 2mL of whole blood sample in an EDTA-treated tube.

Is there a way to cancel the order before it is processed if the patient decides they no longer want the ImpriMed test?

In order to cancel the order, please contact us by sending an email to support@imprimedicine.com.

Is there any reason to believe that submitting another sample to you would provide any additional information or possible changes in treatment protocols now that we are almost 4 months into the treatment plan?

We would suggest you submit another FNA and blood samples to us WHEN the patient's lymphoma relapses. Relapse of lymphoma means that the cancer develops a resistance to certain chemo drugs in use. When this happens, the relapsed cancer cells are usually different from the ones investigated in the naive status, which led to different drug response predictions to the tested drugs. Therefore, it would be better to get new tumor samples and find out what are the new preferred drugs and which of the used drugs still remain effective or became resistant for the relapsed lymphoma. However, the best scenario is to maintain clinical remission for as long a period of time so that you don’t have to order another service from us! If a second service is needed, we offer a 50% discount for returning patients.