How do we ship?

Please follow these steps to prepare the box and ship the sample to our lab:

1. Enclose the following items in the provided shipping box:
2 black-topped tubes
1 purple-topped blood tube
2 ice packs surrounding the tubes

Important note: To avoid ice packs contacting the cells, place the tube in a foam insert or wrap the tubes with a bubble wrap.

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2. Place FedEx label on the boxUse the FedEx return label that was provided to you and affix to the box exterior. FedEx will not bill you for this service.

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3. Ship using FedExCall 800-GO FEDEX (800-463-3339) at least 2 hours before your office closes for a pickup at your location. (After you dial the number press “0”, then say “ship a package” to schedule a pickup.)

What does flow cytometry tell me about my patient’s specimen?

ImpriMed’s flow cytometry report provides comprehensive information about the specimen’s immunophenotype. B-cell and T-cell immunophenotypes are useful in determining lymphoma/leukemia subtype and prognosis. In addition, our panel of ten antigens can also be used in the diagnosis of T-zonal lymphoma, acute leukemia, and other diseases. Antigens levels reported are: CD21, CD79a, CD3, CD4, CD8, CD5, CD45, CD34, CD14, and MHC class II. For more information, see: https://pubmed.ncbi.nlm.nih.gov/26953614/

Are shipping costs extra?

Yes, we charge next-day air (overnight shipping). As our state-of-the-art laboratory is in Mountain View, CA, the distance a sample travels to our lab will directly influence the shipping fee applied. Please contact sales@imprimedicine.com for the precise shipping fee for your area.

Can we select non-MDR substrate drugs for known or suspected MDR dogs?

Yes, you can select non-MDR1 drugs when indicating your drug priorities, but the final report will also include all drugs.

Would we need to set up a Vet Portal for each doctor or just our hospital?

If you would like to set up accounts for the hospital, please send us a list of doctors' names and email addresses as well as any support staff who would need access to the Vet Portal. Each doctor can also register independently on the Vet Portal. Please note the report will be sent to the ordering veterinarian's email, not to all hospital accounts.

I have a leukemia patient. Can you run an assay on blood?