I put the media tubes into the freezer. Can I still use the media tubes?

No, We will send you another batch of media tubes you could use. Please email us at support@imprimedicine.com or request fresh tubes online via our Vet Portal.

Other Questions

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Can the blood sample be frozen or refrigerated before shipping?

The blood sample can be refrigerated before shipping. Please DO NOT freeze the blood sample.

Would we need to set up a Vet Portal for each doctor or just our hospital?

If you would like to set up accounts for the hospital, please send us a list of doctors' names and email addresses as well as any support staff who would need access to the Vet Portal. Each doctor can also register independently on the Vet Portal. Please note the report will be sent to the ordering veterinarian's email, not to all hospital accounts.

What is the simulated dosing for a certain drug? MTD(maximum tolerated dosing) or metronomic?

Our models don't differentiate between different types of dosing, so they can be viewed as outcomes for standard clinical practice. For instance, if MTD is more common in practice, the models may more closely reflect MTD.

How do we ship?

Please follow these steps to prepare the box and ship the sample to our lab. (Click to read more)

How does ImpriMed ensure the quality and reliability of its immunophenotyping services?

ImpriMed's immunophenotyping services were developed in collaboration with experienced DVMs and are supported by established clinical/laboratory expertise and publications. Our immunophenotyping services are accredited by A2LA and operate under a robust quality management system with ongoing quality control, performance monitoring, and periodic review and update of our assays with our DVM advisors. Our services are routinely benchmarked against established veterinary reference laboratories and show a very high level of concordance.