FAQs about the ImpriMed Vet Portal, ordering services, requesting supplies
Yes, all account users can be associated with multiple hospitals. Please email support@imprimedicine.com if you want to add hospitals or clinics to your account.
You can expect to receive the boxes in 7-12 days via FedEx Ground.
If you would like to set up accounts for the hospital, please send us a list of doctors' names and email addresses as well as any support staff who would need access to the Vet Portal. Each doctor can also register independently on the Vet Portal. Please note the report will be sent to the ordering veterinarian's email, not to all hospital accounts.
No, we don’t need the password to associate the doctors and hospital. Once we register it, the password will be sent to the corresponding emails.
Invoices will be sent about 30 days after the service is ordered. We send the invoice to the email (billing or accounts payable) we have on file for the clinic at the start of the month for any services provided the month prior.
No, any staff member affiliated with a veterinarian can submit or order via our portal so long as the leading veterinarian has an account setup.
FAQs on ImpriMed's services
Learn what you need to collect and send
Learn about payment and billing
FAQs on ImpriMed's service reports
